one example of why my day is one of the stupidest on record

*Note: in the following conversation, the initials "LS" designate me, "AG" designates my coworker Adina, and "DH" would be my illustrious boss.

DH: adina, i think i'd like you to start follow up claims today.
AG: uh, i'm not sure i've been trained on that.
DH: you haven't?
AG: no, i'm pretty sure we haven't done that yet.
DH: really!
AG: yeah.
DH: oh.
AG: ...
DH: lucinda?
LS: yes?
DH: has adina been trained on follow up development?
LS: no.
DH: she hasn't?
LS: no.
DH: not in Baltimore?
LS: nope.
DH: oh.
LS: ...
DH: does she need to be trained?
LS: uh, my guess would be yes.
DH: she does?
LS: yes.
AG: i think i need to be trained!
DH: oh.
LS: ...
DH: so you think she needs to be trained?
LS: yes.
DH: hmm.
LS: ...
DH: ...
AG: ...
LS: probably the best way to train her on follow up development would be to have her sit with an experienced person.
DH: an experienced person?
LS: yes.
DH: hmm.
LS: ...
DH: so you think she should sit with someone to get trained?
LS: yes
DH: on follow up development?
LS: yes
DH: with an experienced person?
LS: yes
DH: oh.
LS: ...
DH: uh...
LS: what about lisa or kimberley?
DH: oh. yeah. i could do that. yeah. lisa or kimberley. i'll do that. (turns to adina, who is standing RIGHT THERE) Adina, I think I'll have you sit with an experienced person to learn followup claims.
AG: ok.
DH: lisa or kimberley.
AG: ok.
DH: great.

Somebody buy me a drink.